All returns must have an RMA number. Please email our customer service team at email@example.com to request an RMA (Return Merchandize Authorization) number. Please be sure to provide us with your order number, picture of the product (If requested), quantity, and the reason for the return.
Return and Refund
If returning for personal reason, the item must be in new and unopened condition in order to qualify for return, and the customer will be responsible for the shipping cost to return the item. Opened or product no longer in “New” condition, may result in a 15% restocking fee or more, or refusal of return service. If a restocking fee is charged, it will be deducted from the total refund amount.
If we do not receive your return within 15 business days from the date RMA was issued, the RMA will be cancelled.
Once we’ve received your returns, it may take up to 3-5 business days for us to inspect and process your RMA. Your refund will be issued upon completion of inspection of your return, and the fund will be issue back to the original form of payment that the order was placed. Please note that it may take your bank up to 3-5 business days to process your refund from the date that it was issued by Tohkin.
Received product with issues?
If you receive products that is defective, damaged, expired, or have quality issue, you may request to return the product within the allowed return period. We process your request within 1-3 business days.
If the item is in stock, you have the option for a refund or a replacement.
If the items are out of stock, we will process a refund for you.
If you have questions regarding the identity of the products, please contact our customer services.
For any other questions, we do not take any responsibility.